SHIPPING POLICY

SHIPPING WITHIN JAPAN


The cost of shipping within Japan is 800 yen. Please allow up to three days for processing.


INTERNATIONAL SHIPPING

All orders are shipped Airmail via EMS Japan Post. We process orders quickly after receiving them, but due to the ongoing coronavirus, it may take longer than usual for your item to arrive.

The cost of shipping overseas from Japan is 2,000 yen.

Shipping costs include packing, handling, and shipping on our end. Any additional taxes, duties and fees associated with the shipment are to be borne by the customer.

***Shipping to Europe is currently available due to shipping restrictions in Japan. I will resume as soon as possible, and apologize for any inconvenience.***


DAMAGED ORDERS

I do my best to package items carefully so no damage occurs in transit, but sometimes damage may occur. Please contact me immediately if you receive a damaged item and send a photo of the damaged item, and I will take care of it.

Damages - Please send a photo(s) to shanejonesceramics@gmail.com and after confirming, I will provide instructions on how to return the item(s) back to us.

RETURNS

I want you to be happy with your purchase. If the item was not what you expected, please contact me by email within 7 days of receiving it. Returns are accepted and refunds will be granted in full (minus the original shipping cost) once I receive the item back in its original condition. Return shipping costs must be covered by the customer.

Drop here!